Working in tech support is customer service. First of all, I am here to serve my customers and fix their problems. But I am not only a fixer of computers and translator of technological terms. I am also an ally in customers’ battles against computers, smartphones and technology in general.
I've come up with 10 skills that will help you have great interactions with your customers. These skills will make you a better technician who excels at customer service.
You don’t just want a satisfied customer; you want to delight your customer. And I want to help you do that!
You'll get a PDF, ePub and mobi file .